Return & Refund Policy

Last updated: 10 October 2026

We want you to love what you buy from Samiran. If something isn't right, this policy explains how returns, exchanges and refunds work.

Return window

You can request a return or exchange within 7 days of delivery.

Eligibility

To be eligible, an item must be:

  • unused, unworn, unwashed and unaltered;
  • in its original packaging with all tags attached;
  • for sarees, with the blouse piece uncut and the fall and pico not stitched.

We cannot accept returns of items that have been worn, washed, stitched, altered or damaged after delivery, or of items marked as non-returnable or final sale on the product page.

Size exchanges for shirts

If your shirt doesn't fit, you can exchange it for another size (M, L, XL or XXL) within 7 days of delivery, subject to stock. If the size you want is unavailable, we will issue a refund instead.

Damaged, defective or wrong items

If you receive a damaged, defective or wrong item, email us within 48 hours of delivery with your order number, photos and, if possible, an unboxing video. We will arrange a free replacement or a full refund. Small variations in weave, colour or print in handloom and hand-dyed products are a natural part of the craft and are not defects.

How to start a return

  1. Email samiran.store.in@gmail.com with your order number, the item(s) you want to return, the reason, and photos of the product.
  2. We will confirm whether the return is eligible and share pickup or shipping instructions.
  3. Pack the item securely in its original packaging with tags attached.

Items sent back without first contacting us will not be accepted.

Return shipping

Return shipping is free for damaged, defective or wrong items. For other returns and size exchanges, we will tell you the reverse-pickup or shipping charge before you send the item; this may be deducted from your refund.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are processed within 5–7 business days:

  • Prepaid orders (cards, UPI, net banking, wallets): refunded to the original payment method. Your bank may take a few more days to show the credit.
  • Cash on Delivery orders, if offered: refunded by bank transfer or UPI to the account details you give us.

Original shipping charges are not refundable, except where the item was damaged, defective or wrong.

Cancellations

You can cancel an order for a full refund by emailing us before it has been dispatched. Once dispatched, the return process above applies.

Contact

For any return or refund question, email samiran.store.in@gmail.com.